Returns and Warranty

Returns

Accessory Returns

We accept returns or exchanges of accessories within 15 days from the date the customer receives the product (according to courier tracking).

For hygienic reasons, we do not accept returns or exchanges on helmets.

E-Scooter Returns and Refunds

Due to the nature of all electric mobility equipment, there are no returns or exchanges on E-Scooters.

If you receive a defective product, please inform us immediately. You must contact us within 7 days for a refund.

The customer is responsible for the return shipping cost of the product. Once we receive it, we will inspect it to see if it is defective, damaged, or the if the item was incorrect. If so, we will refund the return shipping cost to the customer.

It is a final sale if the damage occurs to the product while it’s in the customer’s possession. 

If there are any issues with the product, please contact us. We will do everything we can to help you. The warranty may still apply in certain situations.

Returned Items Condition

All returned merchandise must be in new, re-sellable condition, and returned with the receipt. Merchandise must be in its original shape and packaging and complete with the user manuals, parts, accessories, and warranty cards, etc.

For the merchandise to be eligible for a refund or exchange, it must not be: damaged, ridden, worn, used, tampered with or abused in any way.

The customer is responsible for the return shipping cost of the merchandise.

The customer must get in contact us to begin the return within the allotted time period, as stated above. Contact us at [email protected] with the reason(s) for an exchange or return.

 

Preparing your Product for Authorized Return Shipment

Please re-pack the merchandise securely in its original packaging Include the complete contents like the user manuals, accessories, parts, warranty cards, etc.

Include a copy of your invoice.

Please return items by UPS, Federal Express, or Canada Post to ensure package tracking. We recommend that you insure the shipment for your protection. The customer is responsible for damages or loss during return shipping.

*Freight collect and COD packages will not be accepted*

Warranty

(Conditions Apply)

If there is a factory defect, contact us by email at [email protected]  and describe the issue. A detailed and clear photo of the defect may be required, along with a copy of the original receipt.

There is a 90 day warranty for factory defects according to the chart below.

PartIssue
Framework

Deformation or fracture during normal use

Broken rubber wheel hub

MotorFaulty motor
Lithium batteryNo output during normal use

Items not covered under warranty:

  • Consumables such as: tires, brakes, wires, adapter, LED lights, plastic parts, covers, grip tape etc.
  • Regular wear and tear of all parts
  • Malfunctions, damages, and performance issues caused by: accidents, road conditions, collisions, dangerous stunts, misuse, and failure to maintain it according to the user manual.
  • Problems caused by being immersed in liquid and environmental conditions such as rain, sun, fire, hail, etc.

The warranty is void if the scooter has been disassembled, modified, or altered such as:

  • Using inappropriate accessories
  • Accessing inappropriate power source
  • Improper battery maintenance
  • Altering the programming of the electric system

Please check this page for updates on our policy.